newsletter
Site last published: 12/07/08
Help Desk
07/Dec/2008
Introducing the new D
Revolution Help Desk
D Revolution is proud to introduce a new web based Help Desk system.
All clients will be able to log in, submit a support request and track it's progress via the website and email.
This new system will allow companies to track how many support requests are made, how quickly they are acted on and most importantly, how fast the problem is resolved.
FAQ's (frequently asked questions) will be an important part of this system. Whenever a ticket is logged, a growing list of FAQ's will show questions and answers to similar helpdesk queries.
If you have tech support questions you want answered, email us and it will be added to the FAQ's.
Over time, we want this to be the first place anybody looks for help. You will be able to fix alot of issues BEFORE calling anybody!
The login page is at http://partners.drevolution.com.au/helpdesk and all connections are over a secure connection for your safety.
A follow up email will provide individual login details for each person. Please contact us if you dont receive the email.
Holiday Notice
A quick reminder that D Revolution is on holidays from Friday 12th December until Friday 19th December.
If you need work done, call soon a book a time.
Maintenance
The quiet time between mid December and mid January is the perfect time to complete IT projects that there simply isn't enough time for during the year.
Now is a good time to upgrade workstations, servers networks - especially in light of the falling Aussie dollar. Most suppliers are increasing prices by %15 to %25 before the end of the year.
Call us to arrange quotes and snap up equipment before the price rises.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
D Revolution is proud to introduce a new web based Help Desk system.
All clients will be able to log in, submit a support request and track it's progress via the website and email.
This new system will allow companies to track how many support requests are made, how quickly they are acted on and most importantly, how fast the problem is resolved.
FAQ's (frequently asked questions) will be an important part of this system. Whenever a ticket is logged, a growing list of FAQ's will show questions and answers to similar helpdesk queries.
If you have tech support questions you want answered, email us and it will be added to the FAQ's.
Over time, we want this to be the first place anybody looks for help. You will be able to fix alot of issues BEFORE calling anybody!
The login page is at http://partners.drevolution.com.au/helpdesk and all connections are over a secure connection for your safety.
A follow up email will provide individual login details for each person. Please contact us if you dont receive the email.
Holiday Notice
A quick reminder that D Revolution is on holidays from Friday 12th December until Friday 19th December.
If you need work done, call soon a book a time.
Maintenance
The quiet time between mid December and mid January is the perfect time to complete IT projects that there simply isn't enough time for during the year.
Now is a good time to upgrade workstations, servers networks - especially in light of the falling Aussie dollar. Most suppliers are increasing prices by %15 to %25 before the end of the year.
Call us to arrange quotes and snap up equipment before the price rises.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
Update and holiday
03/Nov/2008
D Revolution is going through some
exciting changes.
Firstly, we are looking at expanding.
We are going to be deploying and maintaining a few open source packages like;
ResourceSpace (a Digital Asset Management Program) - http://www.montala.net/resourcespace.php
GLPI (an Inventory Management interface for your hardware and software) - http://glpi-project.org/?lang=en
OCS (an inventory scanner used in conjunction with GLPI) - http://www.ocsinventory-ng.org/
These will be deployed as appliances built on on the excellent ReadyNAS Pro platform.
With one of these devices, you will be able have a very large file server (7.5TB), FTP server, iSCSI target for backup as well as a DAM for managing all your assets.
see - http://netgear.com.au/Products/Storage/ReadyNASPro.aspx
The ReadyNAS Pro is due to ship on 15 November.
Secondly, we are now offering a migration to Google Apps service.
We migrated to Google Apps 3 months ago as a trial for our clients and so far the system has been excellent.
Spam filtering is best in class - it is easily catching 1000+ spams per month per address with less that 10 spams per month getting through.
The online wordprocessor and spreadsheet is good enough for my needs which allows for sharing of data as well as offline access with Google Gears.
see - http://gears.google.com
All access is via either a https (secure connection) on the web or imaps/smtps (secure connection) inside of both Apple mail on the workstation or the iPhone mail client.
We can migrate your domain email away from your current provider to Google Apps.
This can be either the free service which comes with 200 email addresses each with 7.25GB of space or the paid version which comes with 90 day backups, support and 200 email accounts each with 25GB of space.
See the difference - http://www.google.com/apps/intl/en/business/editions.html
Call us to find out if it is right for you.
Lastly, our rates are due to rise.
We will be increasing our prices effective January 2009.
Our last rate increase was on July 2005.
The main reasons for the increase are inflation and travel costs.
The average cost has risen 50% since July 2005.
Our rate sheet as of January 1 2009 will be;
$165 per hour for our standard support service.
$135 for our pre-paid support service.
$135 per hour for remote support*
$200 per hour for training.
$90 per hour travel outside Sydney CBD
* For remote support, D Revolution will first have to implement a secure hardware VPN which means you need ADSL2 as well as compatible hardware.
Compatible hardware includes either the Netgear DG834G or DGFV338 ADSL2+ routers.
Call us for more information.
If you want to save money on support there are 2 options.
1. Buy some Bill Bill credits before the price rise.
2. Opt for remote support. If a problem can be fixed remotely overnight, you pay a reduced rate that also has a lower minimum time.
PUBLISHING NEWS
Adobe have released CS4.
see - http://www.adobe.com/ap/products/creativesuite/design/
With the new release, the big change is applying some photoshop filters is done via the GPU.
With a faster video card with 128MB or more of RAM, this will speed up some operations up to 1000%
Quark have released Xpress 8.
see - http://8.quark.com
The new release focuses on interface changes reminiscent of Macromedia Freehand.
Also QuarkXpress now works with .AI files as well as .PSD - a welcome addition.
There are also enhancements to job jacket to allow large teams to collaborate easier.
Extensis have released Universal Type Server.
see - http://www.extensis.com/en/products/universaltypeserverlite/what-is-it.jsp
This will allow organisations to sync font sets across machines as well as audit installed fonts etc…
Whilst most of my clients now use FontExplorer - it does have it's limitations.
Font Explorer can not replaces override system fonts, does not have temporary activation and has issues with mixed sets (postscript and truetype/opentype mixes together)
OEM partners finally deliver PDF Print Engine2 RIP's.
see - http://www.adobe.com/products/pdfprintengine/
For the last 20 years, the publishing industry has relied on PostScript as the language for RIP's.
This has become a bottleneck as Postscript does not understand transparency, ICC profiles etc…
Programs like QuarkXpress and Adobe Indesign both produce transparency and can embed ICC data, but this information had to be stripped or transformed during the RIP process. With the new RIP's, files can be sent through un-flattened with all the transparency in place - as well as make use of better compression with JPEG2000.
AGFA, FujiFilm, Kodak, SCREEN and Xanté all have PDF ready RIPS's.
Ask your printer if he is using PDF Print Engine2
GENERAL NEWS
For people sick of MYOB, there is now an online subscription solution that has been available in the UK and NZ for the last year and as of 30 September it is now available in Australia.
see - http://www.xero.com
The video tour is very impressive and iphone support looks like a winner.
I have started testing it over the last few weeks.
So far, it has performed very well and rather quickly considering it is hosted.
The only downside currently is the cost is $49 per month and that does not include any payroll.
If you are doing this manually, this wont be an issue.
I did find it could not import my chart of accounts from MYOB - it currently only imports from the NZ version.
After sorting out the chart of accounts and starting balances it as been very good.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Firstly, we are looking at expanding.
We are going to be deploying and maintaining a few open source packages like;
ResourceSpace (a Digital Asset Management Program) - http://www.montala.net/resourcespace.php
GLPI (an Inventory Management interface for your hardware and software) - http://glpi-project.org/?lang=en
OCS (an inventory scanner used in conjunction with GLPI) - http://www.ocsinventory-ng.org/
These will be deployed as appliances built on on the excellent ReadyNAS Pro platform.
With one of these devices, you will be able have a very large file server (7.5TB), FTP server, iSCSI target for backup as well as a DAM for managing all your assets.
see - http://netgear.com.au/Products/Storage/ReadyNASPro.aspx
The ReadyNAS Pro is due to ship on 15 November.
Secondly, we are now offering a migration to Google Apps service.
We migrated to Google Apps 3 months ago as a trial for our clients and so far the system has been excellent.
Spam filtering is best in class - it is easily catching 1000+ spams per month per address with less that 10 spams per month getting through.
The online wordprocessor and spreadsheet is good enough for my needs which allows for sharing of data as well as offline access with Google Gears.
see - http://gears.google.com
All access is via either a https (secure connection) on the web or imaps/smtps (secure connection) inside of both Apple mail on the workstation or the iPhone mail client.
We can migrate your domain email away from your current provider to Google Apps.
This can be either the free service which comes with 200 email addresses each with 7.25GB of space or the paid version which comes with 90 day backups, support and 200 email accounts each with 25GB of space.
See the difference - http://www.google.com/apps/intl/en/business/editions.html
Call us to find out if it is right for you.
Lastly, our rates are due to rise.
We will be increasing our prices effective January 2009.
Our last rate increase was on July 2005.
The main reasons for the increase are inflation and travel costs.
The average cost has risen 50% since July 2005.
Our rate sheet as of January 1 2009 will be;
$165 per hour for our standard support service.
$135 for our pre-paid support service.
$135 per hour for remote support*
$200 per hour for training.
$90 per hour travel outside Sydney CBD
* For remote support, D Revolution will first have to implement a secure hardware VPN which means you need ADSL2 as well as compatible hardware.
Compatible hardware includes either the Netgear DG834G or DGFV338 ADSL2+ routers.
Call us for more information.
If you want to save money on support there are 2 options.
1. Buy some Bill Bill credits before the price rise.
2. Opt for remote support. If a problem can be fixed remotely overnight, you pay a reduced rate that also has a lower minimum time.
PUBLISHING NEWS
Adobe have released CS4.
see - http://www.adobe.com/ap/products/creativesuite/design/
With the new release, the big change is applying some photoshop filters is done via the GPU.
With a faster video card with 128MB or more of RAM, this will speed up some operations up to 1000%
Quark have released Xpress 8.
see - http://8.quark.com
The new release focuses on interface changes reminiscent of Macromedia Freehand.
Also QuarkXpress now works with .AI files as well as .PSD - a welcome addition.
There are also enhancements to job jacket to allow large teams to collaborate easier.
Extensis have released Universal Type Server.
see - http://www.extensis.com/en/products/universaltypeserverlite/what-is-it.jsp
This will allow organisations to sync font sets across machines as well as audit installed fonts etc…
Whilst most of my clients now use FontExplorer - it does have it's limitations.
Font Explorer can not replaces override system fonts, does not have temporary activation and has issues with mixed sets (postscript and truetype/opentype mixes together)
OEM partners finally deliver PDF Print Engine2 RIP's.
see - http://www.adobe.com/products/pdfprintengine/
For the last 20 years, the publishing industry has relied on PostScript as the language for RIP's.
This has become a bottleneck as Postscript does not understand transparency, ICC profiles etc…
Programs like QuarkXpress and Adobe Indesign both produce transparency and can embed ICC data, but this information had to be stripped or transformed during the RIP process. With the new RIP's, files can be sent through un-flattened with all the transparency in place - as well as make use of better compression with JPEG2000.
AGFA, FujiFilm, Kodak, SCREEN and Xanté all have PDF ready RIPS's.
Ask your printer if he is using PDF Print Engine2
GENERAL NEWS
For people sick of MYOB, there is now an online subscription solution that has been available in the UK and NZ for the last year and as of 30 September it is now available in Australia.
see - http://www.xero.com
The video tour is very impressive and iphone support looks like a winner.
I have started testing it over the last few weeks.
So far, it has performed very well and rather quickly considering it is hosted.
The only downside currently is the cost is $49 per month and that does not include any payroll.
If you are doing this manually, this wont be an issue.
I did find it could not import my chart of accounts from MYOB - it currently only imports from the NZ version.
After sorting out the chart of accounts and starting balances it as been very good.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Upcoming Anniversary
01/May/2008
D Revolution is turning 10!
July 1 1998, D Revolution was born out of the smouldering ashes as my role of publishing support for Australia for QuarkXpress, Freehand and several PrePress tools at Mitsui Computers.
It has been an exciting 10 years of continual learning and refining the craft of publishing support.
From my first client at SNAP Printing Rockdale to my most recent at an unnamed law firm, I thank all of you for your ongoing support.
In the lead up to the anniversary, D Revolution is reducing prices.
10 years - 10% discount. From today till 30 June 2008, prices are reduced to $135 per hour.
If want to keep saving money, we have had for several years a bulk bill scheme.
You buy 20+ hours in advance at $120 per hour and use them as needed. These credits do not expire.
As most people have experienced, publishing has taken quite a sudden downturn. Whilst these are trying times, it is often the only time major internal changes can be made. No one wants to deal with new systems under a crush of job deadlines.
If you are planning on upgrades, take the opportunity to roll them out before June 30 so you can depreciate it in this years tax.
D Revolution can help on developing the solution, getting quotes, implementing and then maintaining.
We can organise quotes through either Proton Digital or Computers Now and we often test new equipment direct with distributors.
As a case in point, I recently completed testing of iSCSI storage systems from DLINK and iStor for use with Apple workstations and servers.
These storage systems allow you to connect direct over the network at high speed. They are half the price of Apple Promise RAID and offer the same performance.
Use these with SAN software and you have a fast, cheap, scalable storage system to handle future growth.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
If you have received this email in error, we apologise.
Our mail-out database needed rebuilding and I had to scrape email addresses from previous correspondence.
Please follow the link at the top of this email to unsubscribe.
July 1 1998, D Revolution was born out of the smouldering ashes as my role of publishing support for Australia for QuarkXpress, Freehand and several PrePress tools at Mitsui Computers.
It has been an exciting 10 years of continual learning and refining the craft of publishing support.
From my first client at SNAP Printing Rockdale to my most recent at an unnamed law firm, I thank all of you for your ongoing support.
In the lead up to the anniversary, D Revolution is reducing prices.
10 years - 10% discount. From today till 30 June 2008, prices are reduced to $135 per hour.
If want to keep saving money, we have had for several years a bulk bill scheme.
You buy 20+ hours in advance at $120 per hour and use them as needed. These credits do not expire.
As most people have experienced, publishing has taken quite a sudden downturn. Whilst these are trying times, it is often the only time major internal changes can be made. No one wants to deal with new systems under a crush of job deadlines.
If you are planning on upgrades, take the opportunity to roll them out before June 30 so you can depreciate it in this years tax.
D Revolution can help on developing the solution, getting quotes, implementing and then maintaining.
We can organise quotes through either Proton Digital or Computers Now and we often test new equipment direct with distributors.
As a case in point, I recently completed testing of iSCSI storage systems from DLINK and iStor for use with Apple workstations and servers.
These storage systems allow you to connect direct over the network at high speed. They are half the price of Apple Promise RAID and offer the same performance.
Use these with SAN software and you have a fast, cheap, scalable storage system to handle future growth.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
If you have received this email in error, we apologise.
Our mail-out database needed rebuilding and I had to scrape email addresses from previous correspondence.
Please follow the link at the top of this email to unsubscribe.
Holiday Notice
20/Jan/2008
D Revolution is is taking a short
holiday.
As of 21 Jan I will be in Queensland hopefuly working on my tan in MovieWorld, SeaWorld etc…
I will be back on deck first thing Monday morning 28 Jan.
Obviously I will be unavailble for onsite work during this period, but will still be checking my emails and voice mails and responding as promptly as possible.
If you need onsite help, or faster response than I can provide, I have asked Geoff Johnson to respond in my absence.
Please call him on 0411 523 166 to schedule an appointment.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
As of 21 Jan I will be in Queensland hopefuly working on my tan in MovieWorld, SeaWorld etc…
I will be back on deck first thing Monday morning 28 Jan.
Obviously I will be unavailble for onsite work during this period, but will still be checking my emails and voice mails and responding as promptly as possible.
If you need onsite help, or faster response than I can provide, I have asked Geoff Johnson to respond in my absence.
Please call him on 0411 523 166 to schedule an appointment.
Stay tuned for more information…
All services supplied by D Revolution are subject to a 10% GST, and include a Tax invoice.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Secure Remote Support and Secure Client Connect
15/Oct/2007
D Revolution is pleased to announce an
expansion of our services.
Secure Remote Support and Secure Client Connect.
Secure Remote Support
With this service, if you need support and you don't want or need someone on-site, D Revolution can remotely connect and fix most issues that used to require an on-site consultation.
The connection is via an encrypted VPN (virtual private network) so it is totally secure. When the work is completed a worksheet will be waiting for you on the machine that was fixed.
If D Revolution helped you connect to the internet via ADSL, you probably already have the right equipment to start using the service straight away!
This service is discounted and charged in smaller increments to save you money.
It costs $120 per hour and the minimum fee is 30 minutes.
This compares with the normal on-site support costs $150 per hour with a 2 hour minimum fee.
Secure Client Connect
With this service, you can connect to your office securely from either at home or from anywhere in the world.
Copy files from your server, print out a file to the office printer whilst on holiday, do your bookkeeping.
The way it works is an ADSL2+ VPN router is installed at your workplace. At home a similar device is installed and a secure VPN setup between the locations. Software can also be installed on a laptops as well if access from the road is also needed.
This service is a one off fee for setup with no ongoing costs.
It costs $300 to setup both a workplace and also the second location.
Other locations and laptops are charged at the standard $150 fee to setup.
Both of these services require at least a hardware VPN at your office.
D Revolution offer the choice of 2 devices depending on your budget and needs.
1. Netgear DG834G - $124.
This all in one device allows connection of up to 5 hardware VPN's.
If you only want to access your work from a fixed location like home - this is for you.
2. Netgear DGFV338 - $365
This all in one device allows connection of up to 50 hardware or software VPN's If multiple staff need to access the office from a range of locations - this is for you.
It is also covered by a lifetime manufacturer warranty.
D Revolution will also soon be offering Managed Networks.
Think of this service as having your own on-site IT department available 24/7 fixing devices when needed and informing you of potential issues.
This service will allow your company to get pro-active support on all devices in your network.
D Revolution will monitor and inform you in advance of issues that need addressing.
Like how much server space do we have left/how much are we using per month, is our network fast enough for the workload we place upon it, is the UPS needing it's battery re-conditioned, are the backups running.
Stay tuned for more information…
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Secure Remote Support and Secure Client Connect.
Secure Remote Support
With this service, if you need support and you don't want or need someone on-site, D Revolution can remotely connect and fix most issues that used to require an on-site consultation.
The connection is via an encrypted VPN (virtual private network) so it is totally secure. When the work is completed a worksheet will be waiting for you on the machine that was fixed.
If D Revolution helped you connect to the internet via ADSL, you probably already have the right equipment to start using the service straight away!
This service is discounted and charged in smaller increments to save you money.
It costs $120 per hour and the minimum fee is 30 minutes.
This compares with the normal on-site support costs $150 per hour with a 2 hour minimum fee.
Secure Client Connect
With this service, you can connect to your office securely from either at home or from anywhere in the world.
Copy files from your server, print out a file to the office printer whilst on holiday, do your bookkeeping.
The way it works is an ADSL2+ VPN router is installed at your workplace. At home a similar device is installed and a secure VPN setup between the locations. Software can also be installed on a laptops as well if access from the road is also needed.
This service is a one off fee for setup with no ongoing costs.
It costs $300 to setup both a workplace and also the second location.
Other locations and laptops are charged at the standard $150 fee to setup.
Both of these services require at least a hardware VPN at your office.
D Revolution offer the choice of 2 devices depending on your budget and needs.
1. Netgear DG834G - $124.
This all in one device allows connection of up to 5 hardware VPN's.
If you only want to access your work from a fixed location like home - this is for you.
2. Netgear DGFV338 - $365
This all in one device allows connection of up to 50 hardware or software VPN's If multiple staff need to access the office from a range of locations - this is for you.
It is also covered by a lifetime manufacturer warranty.
D Revolution will also soon be offering Managed Networks.
Think of this service as having your own on-site IT department available 24/7 fixing devices when needed and informing you of potential issues.
This service will allow your company to get pro-active support on all devices in your network.
D Revolution will monitor and inform you in advance of issues that need addressing.
Like how much server space do we have left/how much are we using per month, is our network fast enough for the workload we place upon it, is the UPS needing it's battery re-conditioned, are the backups running.
Stay tuned for more information…
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
D Revolution has expanded
08/Jan/2007
D Revolution has expanded!!
On Saturday morning at 3.32 am, we had a new edition to the family.
I now have 2 boys, a tear-away 2 and a half year old and a beautiful baby called Oliver.
This means of course that I will look like death warmed up for the next 6 weeks but it is business as usual.
To help me, I have arranged for Geoff Johnston of JMAC to handle any support calls I am unable to attend.
I will still be checking and responding to emails several times a day and also doing on-site support work.
Please call me on 0414 310 999 to book an appointment.
If I am unavailable or not able to come soon enough, please call Geoff on 0411 523 166.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
On Saturday morning at 3.32 am, we had a new edition to the family.
I now have 2 boys, a tear-away 2 and a half year old and a beautiful baby called Oliver.
This means of course that I will look like death warmed up for the next 6 weeks but it is business as usual.
To help me, I have arranged for Geoff Johnston of JMAC to handle any support calls I am unable to attend.
I will still be checking and responding to emails several times a day and also doing on-site support work.
Please call me on 0414 310 999 to book an appointment.
If I am unavailable or not able to come soon enough, please call Geoff on 0411 523 166.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Holiday Notice
01/Sep/2006
LATEST NEWS
This news is short and sweet.
The stone family is expanding again, we are expecting another boy due in January!
So we are taking a holiday - probably the last one for quite a while...
I will be away from the 8th September to the 13th of September in sunny Fiji.
Being the nerd you all know I am, I will be responding to email twice daily and also returning phone calls. I will have call screen setup so if you call, a hopefully polite Vodafone call monkey will take your message and SMS me. It will be a little hard for on-site visits for obvious reasons In the past, I have asked Rochester to cover my absence, but since their demise last year I do not have a fall back.
If you have any pressing issues, please call me ASAP so I can schedule in some time before I depart.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
This news is short and sweet.
The stone family is expanding again, we are expecting another boy due in January!
So we are taking a holiday - probably the last one for quite a while...
I will be away from the 8th September to the 13th of September in sunny Fiji.
Being the nerd you all know I am, I will be responding to email twice daily and also returning phone calls. I will have call screen setup so if you call, a hopefully polite Vodafone call monkey will take your message and SMS me. It will be a little hard for on-site visits for obvious reasons In the past, I have asked Rochester to cover my absence, but since their demise last year I do not have a fall back.
If you have any pressing issues, please call me ASAP so I can schedule in some time before I depart.
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Latest News
06/Jan/2005
LATEST NEWS
Lots of things have happened since the last news letter.
We have recently completed a company name change and change of address.
Thats right, Desktop Revolution Consulting is dead - long live D Revolution!
This links in with our domain name www.drevolution.com.au and also was an excuse for som funky new branding courtesy of Front Design - www.frontdesign.com.au.
We will soon be sending out printed invoices in Reply Paid envelopes to make it easier to for you to pay.
As of July we are also expanding payment options to over the phone Credit Card payments, walk in payments at Australia Post and of course the Reply Paid envelopes for cheque payments.
Later this year we are also expanding into other fields including back end database development to allow for fully interactive websites, Windows workstation support and also Service Level agreements with guaranteed response times.
Our rate sheet as of July 1 2005 is;
$150 per hour for our standard support service.
$120 for our pre-paid support service.
$180 per hour for training.
$80 per hour travel outside Sydney CBD
Please note all prices are ex GST
PUBLISHING NEWS
Apple have updated their system software to 10.41. The list of improvements is vast.
Of most interest is Automater, a visual environment to build pipelines to automate workflows.
An example would be - Resize all images, rename based on a rolling number and upload to an FTP server.
Adobe is now shipping CS2 with an update to Adobe Bridge - their image browsing platform already available.
Quark corp have updated QuarkXpress to 6.5 with 7 promised before the end of the year.
The update fixes issues including fonts in natively made pdf's, stability, s.
The new version only works with Mac OS X and includes the ability to make PDF’s without Acrobat Distiller.
While the feature list is impressive and the reliability and quality of output have proved themselves over may years, the new version has a major snag.
Single versions of QuarkXpress 6 must be activated after installing on a computer. The activation code is based on the hardware it is installed on. You will not be able to install the same version on multiple workstations and move work around like before. If you are considering QuarkXpress and need more than 5 copies, give us a call and we can organise a site licence.
Quark do offer secondary licences to allow you to use the one copy of QuarkXpress on both a work machine and also a laptop/home machine - contact Modulo Systems directly on 1800 670 973 to organise.
A site licence means you do not need to activate the software. You can install it on as many machines as required and the licence will determine how many users can use the software.
Virtually all printer manufacturers with the exception of the RIP supplier EFI are now shipping printers with Bonjour support. This allows them to be setup as TCP/IP printers in Mac OS X (at least a 300% speed improvement over Appletalk) by simply plugging in the printer and turning on.
TIPS
Want to find the address of a colleague in AddressBook - download the AddressBook plugin "Whereis 1.6" and "Whereis Directions 1.6".
http://www.versiontracker.com/dyn/moreinfo/macosx/24545
http://www.versiontracker.com/dyn/moreinfo/macosx/24618
Once installed simply press the "Work" or "Home" label to get the options "Whereis map of…", Whereis directions from" and Whereis directions to" - viola!
Mac OS X is being updated on a regular basis due to its UN*X underbelly. It makes sense to keep your system up to date.
The best way to do this is using Apple’s combo updaters. They are much bigger - usually 80Mb+ but they are the safest most reliable update method. They are not available via software update and must be downloaded from - http://www.apple.com/support/downloads/
MAINTENANCE
Doctors say “an ounce of prevention is better than the cure”. This especially true for the publishing industry with our increasingly tight deadlines. It is safer to have your equipment maintained on a regular basis then wait for a problem to take a machine out of action just when you need to send of that important job to the printers!
If you are proactive, call us for a check-up of all your computers - it might save you from missing that deadline.
Remember you can purchase blocks of 20 hours to use at your discretion at the discounted rate of $120 per hour + GST, this represents a 20% saving. This does not affect the free phone tech support we have always given.
TRAINING
If you need onsite training for Mac OS X or graphic applications and workflow, call us.
dRevolution - 0414 310 999 - training@drevolution.com.au
If you need classroom training (especially in Adobe products) then the best training available is;
Pandy Dimitrious – Alpha Computer Consultants - 02 9299 4570 - sales@alphacc.com.au
PAYMENTS
Please remember, payment terms are 30 days. If you require longer terms please contact us BEFORE the invoice is due.
RESELLERS
If you need any hardware or software, please feel free to call me contact us for advice - david@drevolution.com.au then contact these resellers they have proven themselves informative and reliable.
Ross Papas – Proton Digital - 02 9524-5971 - 04 1462-4059 - ross@protondigital.com.au
Adam Fittler - Rochester Systems - 02 8752 6900 - 0410 505 538 - adam@rochester.com.au
Trevor Newland – Rochester Systems - 02 8752 6900 - 04 1942-2234 - trevor@rochester.com.au
Oliver Jean – Power-Media Systems – 02 9518-9111 - 04 0323-6609 - olivierj@powermedia.com.au
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.
Lots of things have happened since the last news letter.
We have recently completed a company name change and change of address.
Thats right, Desktop Revolution Consulting is dead - long live D Revolution!
This links in with our domain name www.drevolution.com.au and also was an excuse for som funky new branding courtesy of Front Design - www.frontdesign.com.au.
We will soon be sending out printed invoices in Reply Paid envelopes to make it easier to for you to pay.
As of July we are also expanding payment options to over the phone Credit Card payments, walk in payments at Australia Post and of course the Reply Paid envelopes for cheque payments.
Later this year we are also expanding into other fields including back end database development to allow for fully interactive websites, Windows workstation support and also Service Level agreements with guaranteed response times.
Our rate sheet as of July 1 2005 is;
$150 per hour for our standard support service.
$120 for our pre-paid support service.
$180 per hour for training.
$80 per hour travel outside Sydney CBD
Please note all prices are ex GST
PUBLISHING NEWS
Apple have updated their system software to 10.41. The list of improvements is vast.
Of most interest is Automater, a visual environment to build pipelines to automate workflows.
An example would be - Resize all images, rename based on a rolling number and upload to an FTP server.
Adobe is now shipping CS2 with an update to Adobe Bridge - their image browsing platform already available.
Quark corp have updated QuarkXpress to 6.5 with 7 promised before the end of the year.
The update fixes issues including fonts in natively made pdf's, stability, s.
The new version only works with Mac OS X and includes the ability to make PDF’s without Acrobat Distiller.
While the feature list is impressive and the reliability and quality of output have proved themselves over may years, the new version has a major snag.
Single versions of QuarkXpress 6 must be activated after installing on a computer. The activation code is based on the hardware it is installed on. You will not be able to install the same version on multiple workstations and move work around like before. If you are considering QuarkXpress and need more than 5 copies, give us a call and we can organise a site licence.
Quark do offer secondary licences to allow you to use the one copy of QuarkXpress on both a work machine and also a laptop/home machine - contact Modulo Systems directly on 1800 670 973 to organise.
A site licence means you do not need to activate the software. You can install it on as many machines as required and the licence will determine how many users can use the software.
Virtually all printer manufacturers with the exception of the RIP supplier EFI are now shipping printers with Bonjour support. This allows them to be setup as TCP/IP printers in Mac OS X (at least a 300% speed improvement over Appletalk) by simply plugging in the printer and turning on.
TIPS
Want to find the address of a colleague in AddressBook - download the AddressBook plugin "Whereis 1.6" and "Whereis Directions 1.6".
http://www.versiontracker.com/dyn/moreinfo/macosx/24545
http://www.versiontracker.com/dyn/moreinfo/macosx/24618
Once installed simply press the "Work" or "Home" label to get the options "Whereis map of…", Whereis directions from" and Whereis directions to" - viola!
Mac OS X is being updated on a regular basis due to its UN*X underbelly. It makes sense to keep your system up to date.
The best way to do this is using Apple’s combo updaters. They are much bigger - usually 80Mb+ but they are the safest most reliable update method. They are not available via software update and must be downloaded from - http://www.apple.com/support/downloads/
MAINTENANCE
Doctors say “an ounce of prevention is better than the cure”. This especially true for the publishing industry with our increasingly tight deadlines. It is safer to have your equipment maintained on a regular basis then wait for a problem to take a machine out of action just when you need to send of that important job to the printers!
If you are proactive, call us for a check-up of all your computers - it might save you from missing that deadline.
Remember you can purchase blocks of 20 hours to use at your discretion at the discounted rate of $120 per hour + GST, this represents a 20% saving. This does not affect the free phone tech support we have always given.
TRAINING
If you need onsite training for Mac OS X or graphic applications and workflow, call us.
dRevolution - 0414 310 999 - training@drevolution.com.au
If you need classroom training (especially in Adobe products) then the best training available is;
Pandy Dimitrious – Alpha Computer Consultants - 02 9299 4570 - sales@alphacc.com.au
PAYMENTS
Please remember, payment terms are 30 days. If you require longer terms please contact us BEFORE the invoice is due.
RESELLERS
If you need any hardware or software, please feel free to call me contact us for advice - david@drevolution.com.au then contact these resellers they have proven themselves informative and reliable.
Ross Papas – Proton Digital - 02 9524-5971 - 04 1462-4059 - ross@protondigital.com.au
Adam Fittler - Rochester Systems - 02 8752 6900 - 0410 505 538 - adam@rochester.com.au
Trevor Newland – Rochester Systems - 02 8752 6900 - 04 1942-2234 - trevor@rochester.com.au
Oliver Jean – Power-Media Systems – 02 9518-9111 - 04 0323-6609 - olivierj@powermedia.com.au
If you have received this email in error, we apologise.
Please follow the link at the top of this email to unsubscribe.